These Terms and Conditions set out the basis on which we provide household and commercial removal and associated services within St John’s Wood and the wider United Kingdom. By placing a booking with us you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree to any part of these terms, you must not use our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the supply of removal and related services, incorporating these Terms and Conditions and any written quotation or service confirmation we issue.
Goods means the items, furniture, belongings or materials that you ask us to handle, move, transport, store or dispose of.
Premises means any property, address, building, room or location to which we are required to attend in order to carry out the services.
Services means removal, packing, loading, unloading, transportation, storage, and any related activities we agree to provide.
We, us, our means the removal company providing the services under this Agreement.
You, your means the customer who requests the services, being either a consumer or a business client.
We offer domestic and commercial removals, including packing and unpacking assistance, loading and unloading of vehicles, transportation of goods, and short-term or long-term storage by separate agreement. Specific services to be provided will be set out in our quotation or service confirmation.
We will use reasonable care and skill in providing the services and will take reasonable steps to protect your premises and goods during the move. However, the services do not include tasks such as electrical, plumbing, or structural work, dismantling or reassembling specialist equipment, or the disconnection and reconnection of appliances unless expressly agreed in writing.
You may request a quotation for removal services by providing us with accurate information about the premises, access conditions, inventory of goods, and any special requirements. Quotations are normally provided on the basis of the information you supply and may be revised if that information is incomplete or inaccurate.
A booking is only confirmed when we have accepted your request for services and issued a written confirmation or booking reference. We may refuse a booking at our discretion, for example, where premises are unsafe, goods are prohibited, or payment terms are not met.
You must notify us as soon as reasonably possible if the details of your booking change, including changes to addresses, access arrangements, parking, number or type of items, or moving dates. Significant changes may require a revised quotation and may alter the price and availability of our services.
You are responsible for providing safe and reasonable access to the premises and for ensuring that we can park our vehicles legally and close to the property. Where local parking restrictions apply, such as controlled zones or resident permits, you must arrange any permits or authorisations required in advance, unless otherwise agreed.
You must ensure that the premises are ready for the move, that goods are suitably packed if you have not requested a packing service, and that fragile or high-value items are clearly identified. You should also remove or secure any items that could pose a risk to our staff, such as sharp objects or hazardous substances.
If access is restricted or delayed, or if we are unable to carry out the services due to circumstances within your control, additional charges may apply to cover waiting time, extra labour or rescheduling.
Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable VAT or other taxes which will be added where required by law.
We may require a deposit to secure your booking, payable at the time of confirmation. The balance of the charges is usually payable prior to or on the day of the move, as specified in your quotation or invoice. Time-based services may carry minimum charges and may be rounded up to the nearest full hour.
Payment methods and due dates will be set out in your quotation or invoice. If you fail to pay any amount due by the specified date, we reserve the right to suspend or cancel the services and to charge interest on overdue sums in accordance with applicable law. You may also be liable for any reasonable costs incurred by us in recovering unpaid amounts.
If you wish to change or postpone your booking, you must notify us in writing as early as possible. Changes are subject to availability and may result in additional charges if, for example, extra staff, larger vehicles or different timings are required.
If you cancel your booking, the following cancellation charges may apply, unless otherwise agreed in writing:
If you cancel more than seven calendar days before the scheduled service date, you may forfeit part or all of any deposit paid but will not normally be charged the full service price.
If you cancel within seven calendar days but more than 48 hours before the scheduled service date, we may charge a reasonable percentage of the quoted price to cover administrative and scheduling costs.
If you cancel within 48 hours of the scheduled service date or on the day of the move, you may be liable for up to 100 percent of the quoted price to reflect our lost opportunity and committed resources.
We may cancel or reschedule the services in exceptional circumstances, such as severe weather, safety concerns, vehicle breakdowns, staff illness, or events outside our reasonable control. In such cases we will use reasonable efforts to offer an alternative date or a partial refund where services have not been provided. Our liability in such cases is limited as set out in these terms.
We are not obliged to move, pack or store items that are unlawful, dangerous, or unsuitable for normal removal operations. Prohibited or restricted items may include, but are not limited to, the following:
Explosives, firearms, ammunition or weapons.
Flammable or hazardous substances, including gas cylinders, petrol, solvents, chemicals, or asbestos.
Perishable or infested goods, including foodstuffs that may spoil or attract pests.
Illegal items or materials, including counterfeit goods or items obtained unlawfully.
Any item exceeding weight or size limits that cannot be reasonably handled by our staff or vehicles.
If you present such items for removal without our knowledge, you will be responsible for any loss, damage, injury or regulatory action that results, and we may dispose of or refuse to move those items without liability.
Where we provide clearance or disposal services, we comply with applicable UK waste management and environmental regulations. We will only transport and dispose of waste at authorised facilities and will separate items for recycling or reuse where reasonably practical.
You are responsible for informing us in advance if any items for disposal contain hazardous materials or require specialist handling. Additional charges may apply for specialist waste streams, bulky items, or materials that require licensed disposal.
You must not ask us to dispose of any waste illegally or in a manner that breaches environmental or local authority rules. We reserve the right to refuse removal or disposal of any item where we reasonably believe that handling it would be unlawful or unsafe.
You should provide an accurate description of the nature and approximate value of your goods, especially where items are fragile, unusually heavy, or particularly valuable. High-value items such as artwork, antiques, jewellery or specialist equipment should be identified in advance so that appropriate arrangements can be made.
We may impose limits on the value of goods we are willing to carry or may require that you obtain separate insurance cover for high-value items. Failure to declare such items may affect our liability if they are lost or damaged during the services.
We will exercise reasonable care and skill in handling your goods and in performing the services. If we lose or damage your goods as a result of our negligence, we may, at our option, repair the item, replace it with a similar item, or pay fair compensation up to the limits set out in this Agreement.
Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, is limited to a reasonable amount per item and in aggregate per move, as specified in our quotation or standard liability limits. You may request increased liability cover at additional cost where this is available.
We are not liable for loss or damage that arises from the following:
Normal wear and tear, or deterioration due to the nature of the goods.
Pre-existing damage or defects in the goods or premises.
Incorrect or inadequate packing by you or a third party not instructed by us.
Handling of goods against our advice or where you or your representative insist on a particular method of moving.
Acts or omissions of third parties, including carriers, storage providers or other contractors not under our direct control.
Events outside our reasonable control, such as extreme weather, traffic incidents, road closures, strikes, civil unrest, or acts of terrorism.
We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services, even if such loss was reasonably foreseeable.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.
We maintain appropriate insurance cover for our activities as a removal company. Our standard liability limits are not the same as full value insurance cover for your goods.
You are encouraged to arrange your own insurance to cover the full value of your belongings during packing, removal, transit and storage. You should check that any existing household or business policy provides adequate cover for removals and that any conditions of that policy are met.
If you believe that loss or damage has occurred to your goods or premises as a result of our services, you must notify us as soon as reasonably practicable. Visible damage should be noted at the time of delivery where possible.
All claims or complaints should be submitted in writing, providing details of the incident, the items affected, and any supporting evidence such as photographs or receipts. We will investigate and respond within a reasonable time frame.
Failure to notify us of a claim within a reasonable period after the services may prejudice our ability to investigate and may affect the outcome of your claim, subject always to any statutory rights you may have as a consumer.
Where we provide storage, either directly or via a third party, your goods will be stored in a suitable facility and will not be accessed by you without prior arrangement. Storage charges are payable in advance or as invoiced and must be kept up to date for the duration of storage.
If storage charges remain unpaid after reasonable notice, we may, in accordance with applicable law and industry practice, exercise a lien over the goods and ultimately sell or dispose of them to recover unpaid sums. We will take reasonable steps to contact you before taking such action.
We collect and process personal information about you in order to administer your booking, provide the services, and comply with our legal obligations. We will handle your personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep it secure.
We may use your contact details to communicate about your booking, issue invoices, and provide updates relating to our services. We will not sell your personal information to third parties, and we will only share it where necessary to perform the services, to comply with legal requirements, or with your consent.
We are not responsible for any delay, failure or interruption in performing the services where this is caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, accidents, road closures, acts of government or regulatory authorities, strikes or industrial disputes, or disruption of public utilities.
If an event beyond our control occurs, we will inform you as soon as reasonably practicable and will take reasonable steps to minimise its impact. We may suspend or reschedule the services where necessary, and our liability will be limited to any amounts already paid for services not provided.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement, including any non-contractual disputes or claims, except where you are a consumer resident in another part of the United Kingdom who may also rely on any mandatory consumer rights and protections in your home jurisdiction.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deleted or limited to the minimum extent necessary and the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under this Agreement shall constitute a waiver of that or any other right or remedy. Any waiver must be given in writing.
This Agreement constitutes the entire agreement between you and us in relation to the services and supersedes any prior discussions, correspondence or understandings. Any amendments to these terms must be agreed in writing.
By placing a booking for removal services with us, you confirm that you have authority to enter into this Agreement, that you are at least 18 years old, and that the information you provide is complete and accurate to the best of your knowledge.
There is no need to pay through the nose when hiring one of the most professional removal companies St John’s Wood. Simply call us today and leave all the rest to our specialists.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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